ZSE Energy has decided to transform its IT systems to support its business strategy. For us, this meant, in particular, a call to allow more than million clients to access information through various digital channels so that they are available quickly and at any time.
On the top of this middle layer, we have gradually built an entirely new Customer Zone, which is currently used by approximately 100,000 customers. Our intention was to create an easy to use application, with a great user experience, hence, in cooperation with our customer, we have optimized several internal processes. We send all requests directly to the core system, where these are automatically processed. This saves a huge amount of time of the company's back-office.
We have created a mobile tablet application for salespeople selling the company's products. Our eSign application enables salespeople to provide the client with a complex sales and service process right at client‘s home. At the same time, he is able to sign all the documents biometrically directly through the seller's mobile device; no paper is used.