Services
Full application and user support
After the succesful implemetation of the solution there is a wide scale of support and further development services:
- Prolongation of warranty for unlimited period
- Guaranteed service level for fixes and critical situations solving
- Application hosting
- Application hosting with guaranteed service level for fail overs and critical situations solving
- Guaranteed prompt work starts for priority tasks from cutomer
- Discount prices for regularily prepaid work capacity
- User HotLine
- HelpDesk for easy and transparent communication of requests and problems
Consulting
The base for rising of performance of each process, which is leveraged by a software solution is the analysis of actual situation and optimized process modelling. Although processes electronization leads to cost saving and productivity growth, it is only true when it is based on competent analysis, on which the sofware is the tailored.
In such cases, our consultants and analysts are here for you. They will be glad to meet with you for a work meeting to execute the situational analysis, disassemble the problem and offer you a suitable solution. Our consulting is both technical and non-technical. Many times the solution means optimization of firm's processes and replacement of classic processes by electronic ones, proposing own solution, functional and technical judgement of the most suitable solution, selecting the most suitable technology to be used, analysis of advantages and disadvantages of solution alternatives and next tasks.